These Terms of Service ("Terms") govern your access to and use of the website at traventions.ca and travel services provided by Traventions Travel & Tourism ("Traventions," "we," "us," or "our"). By using our website or services, you agree to these Terms. If you do not agree, please do not use our services.
1. About Traventions
Traventions is a travel management company and airline consolidator serving travel agents, corporate clients, and travelers. We offer corporate travel management, consolidator fares, Hajj & Umrah services, leisure travel, and related support from offices in Canada, the UAE, India, and other locations.
2. Use of Our Website
You agree to use our website only for lawful purposes. You must not:
- Violate applicable laws or third-party rights;
- Attempt unauthorized access to our systems or data;
- Transmit malware, spam, or harmful code;
- Scrape or copy content without our written permission;
- Misrepresent your identity or affiliation.
We may suspend or restrict access if we believe these Terms have been violated or to protect the security of our platform.
3. Travel Services and Bookings
Quotes, fares, and availability are subject to change until confirmed in writing. Travel arrangements are subject to airline, hotel, and supplier rules, including cancellation, refund, and change policies. You are responsible for valid travel documents (passports, visas, health requirements) unless we expressly agree otherwise in writing.
Traventions acts as an agent or intermediary with respect to many travel products. The contract for transportation or accommodation may be between you and the underlying supplier. We will use reasonable care in arranging services but are not the direct provider unless stated otherwise.
4. Fees, Payment, and Refunds
Prices quoted may exclude taxes, surcharges, or optional fees unless specified. Payment terms for corporate and agency partners are set out in separate agreements where applicable. Consumer and individual bookings may require payment before ticketing or confirmation.
Refunds and changes follow supplier rules and any written agreement with Traventions. Service fees charged by Traventions may be non-refundable once work has been performed.
5. Communications and Marketing
If you opt in to marketing or transactional messages, you consent to contact by phone (including automated calls where permitted), email, SMS, and WhatsApp as described at the time of opt-in and in our Privacy Policy. You may opt out at any time using the methods provided in those messages or by contacting us.
6. Intellectual Property
Content on this website—including text, logos, graphics, and layout—is owned by Traventions or its licensors and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent, except for personal, non-commercial viewing.
7. Disclaimers
Our website and services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Traventions disclaims warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted or error-free operation of the website.
Travel involves risks beyond our control (weather, strikes, government actions, health advisories). You are responsible for evaluating whether travel is appropriate for your circumstances.
8. Limitation of Liability
To the maximum extent permitted by applicable law, Traventions and its officers, employees, and agents shall not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill, arising from your use of our services.
Our total liability for any claim relating to these Terms or our services shall not exceed the greater of (a) the fees you paid to Traventions for the specific booking giving rise to the claim, or (b) one hundred Canadian dollars (CAD $100), except where liability cannot be limited by law.
9. Indemnification
You agree to indemnify and hold harmless Traventions from claims, damages, and expenses (including reasonable legal fees) arising from your breach of these Terms, misuse of the website, or violation of law or third-party rights.
10. Privacy
Our collection and use of personal information is described in our Privacy Policy, including how to request data removal. By using our services, you acknowledge that policy.
11. Governing Law
These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of law principles. Courts in Edmonton, Alberta shall have exclusive jurisdiction for disputes, subject to mandatory consumer protections in your home jurisdiction where they apply.
12. Changes to These Terms
We may modify these Terms at any time. Updated Terms will be posted on this page with a revised "Last updated" date. Continued use of the website or services after changes constitutes acceptance of the updated Terms.
13. Contact
For questions about these Terms, contact:
- Email: info.ca@traventions.com
- Mail: Traventions Travel & Tourism, Unit 209, 6830 Ellerslie Road SW, Edmonton, AB T6X 1A3, Canada
- Website: Contact page