Traventions Travel & Tourism ("Traventions," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit traventions.ca, use our services, or contact us, how we use that information, and the choices you have regarding your data.
1. Information We Collect
We may collect the following categories of personal information:
- Contact and identity information: name, email address, phone number, company name, job title, and country or region.
- Inquiry and booking details: travel preferences, passenger names, dates, destinations, messages you send through our contact forms, and correspondence with our team.
- Account and authentication data: if you create an account or sign in through our platform, we may receive identifiers from our authentication provider (such as email and profile information).
- Marketing preferences: your consent to receive emails, SMS, WhatsApp messages, or phone calls, and related opt-in or opt-out records.
- Technical and usage data: IP address, browser type, device information, pages visited, referring URLs, and approximate location derived from your connection.
- Cookies and similar technologies: see the Cookies section below.
We collect information directly from you when you submit forms, call or email us, or otherwise communicate with Traventions. We may also receive limited information from travel industry partners when required to fulfill a booking or support request.
2. How We Use Your Information
We use personal information to:
- Respond to inquiries and provide travel management services;
- Process bookings, consolidator fares, and related travel arrangements;
- Communicate with you about quotes, itineraries, support, and account matters;
- Send marketing or transactional messages when you have opted in or where permitted by law;
- Improve our website, services, and customer experience;
- Comply with legal, regulatory, and industry obligations (including IATA-related requirements where applicable);
- Protect against fraud, abuse, and security incidents.
We process your information based on your consent, our legitimate business interests in operating and improving our services, performance of a contract with you or your organization, and compliance with legal obligations.
3. Cookies and Similar Technologies
Our website uses cookies and similar technologies to enable core functionality, remember preferences, and understand how visitors use our site.
Types of cookies we may use
- Essential cookies: required for site security, navigation, and form submission.
- Analytics cookies: help us measure traffic and improve performance (for example, aggregated visit statistics).
- Functional cookies: remember settings that enhance your experience.
You can control cookies through your browser settings. Disabling certain cookies may affect how some features work. Where required by law, we will request your consent before placing non-essential cookies.
4. How We Share Information
We do not sell your personal information. We may share data with:
- Airlines, hotels, and other travel suppliers to fulfill bookings;
- Technology providers that host our website, email, or CRM systems;
- Professional advisors (legal, accounting) under confidentiality obligations;
- Authorities when required by law or to protect rights and safety.
Service providers are permitted to use your information only to perform services on our behalf and must protect it appropriately.
5. Data Retention
We retain personal information only as long as necessary for the purposes described in this policy, including satisfying legal, accounting, or reporting requirements. Retention periods may vary based on the type of data and our relationship with you.
6. Your Rights and Data Removal Requests
Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information, or to withdraw consent for marketing communications.
To request removal of your data or exercise other privacy rights, contact us at info.ca@traventions.com with the subject line "Privacy Request." Please include your full name, the email or phone number associated with your inquiry, and a description of your request. We will respond within a reasonable timeframe and in accordance with applicable law.
You may unsubscribe from marketing emails using the link in those messages. For SMS, reply STOP as described in our communications. For WhatsApp, you may block our number or ask us to remove you from outreach lists.
7. Security
We implement administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, or misuse. No method of transmission over the Internet is fully secure; we encourage you to use strong passwords and protect your account credentials.
8. International Transfers
Traventions operates in Canada, the United States, the UAE, India, and other markets. Your information may be processed in countries other than where you reside, subject to appropriate safeguards where required.
9. Children's Privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe we have received such information, contact us and we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when changes were posted. Material changes will be reflected on this page.
11. Contact Us
For privacy questions, data removal requests, or complaints, contact:
- Email: info.ca@traventions.com
- Mail: Traventions Travel & Tourism, Unit 209, 6830 Ellerslie Road SW, Edmonton, AB T6X 1A3, Canada
- Website: Contact page